We are committed to providing prompt response and 100% satisfaction.
Most Schonstedt locators returned to the factory for a paid repair will be completely refurbished. Not only will it look like new, it will operate within its original specifications. Use our convenient Repair Form to ensure accuracy.
- Guaranteed 6 Months
- Toll Free Customer Care Center
- We repair Schonstedt locators, both during and after warranty
Schonstedt locators do not require recalibration unless the unit is malfunctioning or has been damaged by mechanical shock or other physical damage to the tube or housing.
Our Process
- We cannot provide an over-the-phone estimate until we receive the unit for evaluation.
- Upon receipt of equipment, our experienced technician will diagnose the problem & perform the repair once approved by you. No billable repair charges will be performed until authorization is received.
- If you choose not to have your unit repaired and wish to have it returned to you, you will be charged an evaluation fee equivalent to 1 hour of labor.
- If you choose to have the unit scrapped at our facility or used as trade, you will not be charged.
Customer Care Center
Open 8:00 AM to 4:30 PM EST
Toll Free: 1-888-367-7014
Return Instructions
Complete the Repair Form in its entirety and send the completed form to rd_service@spx.com to obtain the required Service Request Authorization (SRA) from our Customer Support team.
- Upon receipt of the SRA, ship your unit directly to our site, as indicated in the instructions.
- Don’t forget to include a return address and phone number.
- A short note describing the symptoms, shipped with the instrument, can often help us diagnose the problem and expedite the repair process.
- It is best to ship locators in their carrying cases. Insure your packages. It is the responsibility of the customer and the shipper to get the package to us undamaged.
- If your locator has damage resulting from leaking or ruptured batteries, please remove and properly dispose of them. Do not ship damaged batteries.
* Customer must provide [Radiodetection / Schonstedt] (“Company”) with accurate and complete contact information, including a delivery address, when sending customer-owned products to Company. Customer shall inform Company of any changes to contact information when changes occur. If customer fails to provide return authorization, a valid delivery address, or payment for services or shipping, within forty (40) days of such failure, Company will notify customer that it considers the product to be abandoned. Company will provide notice using the contact information customer furnished when customer authorized service or last updated its contact information with Company. In the event that customer product is abandoned, Company may dispose of customer product, and, may sell, at Company’s discretion, customer product at a private or public sale to pay for any outstanding service performed and storage costs.