News & Features

How do I find my instrument’s serial number?

If your unit is a GA series (not including the GA-92 series), your serial number will be located beside the batteries (you will need to remove the cover of your unit to access the batteries). If your unit is a GA-92 series, XTpc series or XT-512, the serial number is located on the left side of the unit while holding the receiver in your hand. If your unit is an XTpc series, the transmitter also has the serial number located on the side end opposite the connector side end. The serial number for Rex’s receiver is located on the left…

Can I get my older locator models such as the GA-22, GA-32, GA-52, GA-52B, GA-52C, GA-72Cv, MAC-51B and MAC-51Bx repaired at Schonstedt?

These models are no longer repairable due to the necessary electronic components are no longer available.  We would be happy to offer you a trade-in toward the purchase of a new Schonstedt locator.  Please consult with an authorized Schonstedt dealer or contact us for Trade-in details.

Is the trade in program still available?

Yes, you may contact Schonstedt or any Authorized Schonstedt Dealer and we will be glad to assist you.

How much does it cost to have my locator repaired at Schonstedt?

Our standard minimum repair charge for the GA-52Cx and the GA-72Cd is $290.00, and the GA-92 is $309. These prices include a new base and tube, can/cover assembly, tuning, aligning and calibration to its original manufactured specifications and a 6-month warranty. These locators are returned to the customer looking and functioning like brand new. For the XTpc series we will provide an estimate for the repair within 24 hours of receiving it.

How long does it take to have my locator repaired?

We will have your locator repaired and on its way back to you within 48 hours from receipt of your approval for Schonstedt’s line of magnetic locators and within 72 hours from receipt of your approval for Schonstedt’s line of pipe and cable locators.

What is the repair warranty on Schonstedt locators?

Repair warranties are for six months. If your repaired locator fails for any reason during that time, Schonstedt will repair it at no charge to you.

Do I need a “Return Number” before sending in my repair?

No you do not need a return number. Just fill out the repair form (Download Repair Form), print and enclose with your unit.

How easy are your pipe & cable locators to use?

Although our locators are user-friendly and simple to operate, learning the locating techniques and tricks of the trade require some basic training. Our manuals and training videos are great sources of information to achieve that training. In addition, factory support is always one phone call away. Over time, experience will provide the best advantage in the use of your locator.